Communication Assessment

Communication Quiz

Welcome to Going Rural Health’s online Communication quiz. This will test your understanding and application of the concepts conveyed in the education package.

Participant Details
The following questions that ask for your name and other demographics are collected for Going Rural Health reporting purposes only. This information will not be shared with other third parties.
Name
First Last
Email
What health service, placement site or education provider are you affiliated with?*
Discipline or role (if nursing, please specify EN or RN)*
Quiz Questions
Please answer the quiz questions below. To pass this assessment, you will need to return a score of 80%.
1. What are the characteristics of a 'Director' (Action) type communicator? Please select the most appropriate response.*
- a) Direct, decisive, ego-centred and perceptive
- b) Energetic, pragmatic, impatient and direct
- c) Systematic, unemotional, verbose and factual
- d) Imaginative, charismatic, unrealistic and creative
- e) Patient, empathetic, warm and sensitive
2. People with predominantly an 'Analyser/Thinker' (Process) communication style usually talk about:*
- a) Results, objectives, performance, efficiency
- b) Opportunities, possibilities, potential, alternatives
- c) Teamwork, understanding, sensitivity, values
- d) Planning, organising, observations, facts
3. How would you adapt your communication style to communicate with a 'Harmoniser' (People orientated person)?*
- a) Allow time for small talk
- b) Seek their opinions and ideas
- c) Connect results to relationships and people
- d) Ensure they feel comfortable to disagree if necessary
- e) Discuss past results and successes
- f) All of the above
4. What is the best way to ensure an 'Ideas' oriented person engages with the topic under discussion?*
- a) Reduce time for discussion
- b) Seek their opinions and ideas
- c) Bring them back on topic if they wander off too far
- d) Focus on results
- e) Provide written documentation
5. What negative non-verbal signals can crossing your arms transmit?*
- a) Closed to ideas
- b) Defensive
- c) Passive or submissive
- d) Disinterested
- e) a and b
- f) a, b, c and d
6. Why is voice tone so important for effective communication? Please select the most appropriate response.*
- a) It conveys more of what is communicated than the words themselves
- b) It’s what makes people listen to you
- c) It can convey to people if you are upset
- d) It’s what makes what you say interesting
7. What is the most common assumption people make, when communicating, that can lead to miscommunication?*
- a) That the recipient/s have understood what has been said
- b) That the recipients’ interpretation of what was said is what was intended
- c) That the recipient/s have listened to what was said
- d) That the recipient/s agree with what was said
8. What is the best way to communicate effectively with a group of people of multiple generations?*
- a) Employ multiple different ways of communicating a message appropriate to the message content
- b) Send everyone an email
- c) Hand out a printed copy of the message to all staff
- d) Text everyone a simple message to private mobile phones
- e) Have a face to face meeting with the team
9. Which of the following responses are enablers of good communication?*
- a) Gender bias
- b) Good attitudes
- c) Informed participants – knowing the ‘why’
- d) Ability to develop common ground and understanding
- e) Being talkative
- f) b, c & d
- g) a, b, c, d and e
10. What are some ways to try to prevent team communication issues of 'failure to listen'?*
- a) Have rules for meetings and other communication within the team
- b) Set examples of good listening behaviour
- c) disciplinary procedures
- d) call out poor listening behaviours
- e) repeating back to ensure understanding
- f) a, b and e
- g) a, b, c, d, and e
11. Which of these is NOT something that assists effective email communication?*
- a) Being clear and concise
- b) Reading and re-reading before sending
- c) Sending to emails to ‘ALL’ staff
- d) Copying back relevant points when responding to an earlier message
- e) Using specific subject line descriptions
- f) Practicing the ’24 hour rule’ when you are upset
12. How can you enable better video conference meetings?*
- a) Ensure your technology works correctly
- b) Be on time
- c) Mute yourself when not speaking
- d) Use technology to fully engage remote participants
- e) Use low light
- f) Angle the camera so you can work on other tasks covertly
- g) a, b, c and d
- h) All of the above
13. When talking on the phone, approximately how much of what is communicated is via your voice tone?*
- 40%
- 50%
- 60%
- 70%
- 80%
- 90%
14. True or False: Assertive Communication is a mode of communication or behaviour where one expresses their feelings, needs, and rights without regard or respect for the needs, rights, and feelings of others.*
- True
- False
15. Why is giving feedback both ways (manager to staff, and staff to manager) important?*
- a) So people know what they are doing wrong
- b) To improve performance
- c) To ensure that the person most likely to fix issues is aware of them
- d) Both b and c
- e) a, b and c
16. Put these 'Steps for Better Receiving Feedback' into the correct order: 1. Ask questions to deconstruct the feedback 2. Request a time to follow up 3. Remember the benefits of getting feedback 4. Stop your first reaction 5. Listen for understanding 6. Look the person in the eyes and thank them for sharing their feedback*
- a) 1, 2, 3, 4, 5, 6
- b) 4, 5, 3, 1, 6, 2
- c) 4, 3, 5, 6, 1, 2
- d) 3, 4, 5, 6, 2, 1
- e) 3, 4, 5, 6, 1, 2
17. Which of these are ways to improve alignment between communication intention and communication perception?*
- a) Adapting to the communication styles of others
- b) Taking into account the recipient’s mindset
- c) Learn to make the subtext of the message explicit
- d) Explicit framing
- e) a, b and d
- f) a, b, c and d
Case Studies
This next group of questions relate to communication case studies, and how best to respond in certain situations.
18. Fellow workmates are complaining about working with Mary. They say they are doing most of the work while Mary is oblivious to their stress and works only on certain tasks. If you were working with Mary, or had to manage this, how would you deal with it? Please select the most appropriate response.*
- a) Ensure Mary is performance managed; she obviously needs training in the tasks she isn’t performing.
- b) Have Mary moved to another department more appropriate to her skills
- c) Talk to Mary about this and open up lines of communication with all staff. If Mary is oblivious to the stress of staff obviously she has no idea about what is going on.
- d) Ask HR for help
- e) Unsure
19. Louise was asked to complete a task. This she did to the best of her ability in a relatively fast time. When her manager checked up on the outcome, they were disappointed and annoyed that the task completed was not exactly what was asked for. Louise was upset as she thought that she had performed the task she was asked to complete, and she had done a good job. How could the miscommunication have been prevented? Please select the most appropriate response.*
- a) Either Louise or her manager could have checked the task was communicated clearly, by ensuring Louise repeated her understanding of the task back to the manager in her own words
- b) The manager could have been more clear in explaining to Louise the task
- c) Louise could have listened better to the manager explaining the task
- d) Unsure
20. Penny is working as a nurse on a ward. She is in her first year post her grad year and is sometimes a little unsure of herself, so she occasionally asks Sheryl, an experienced nurse on the ward, for advice. One day while she is with a patient, Sheryl observes something Penny is doing that concerns her. She immediately stops Penny, by raising her voice and speaking sharply. Penny is upset and has begun avoiding Sheryl, and will now barely speak to her. How should this situation have been better handled and communicated? Please select the most appropriate response.
- a) Penny should have received the feedback from Sheryl more maturely and kept speaking to her; no-one likes receiving negative feedback, but that’s how we learn.
- b) Sheryl should not have criticised Penny in public; she should have quickly and tactfully stopped what was happening and taken Penny aside, out of the room and away from the patient, and calmly and respectfully explained to Penny where she went wrong.
- c) Penny should be made to do extra training in the procedure Sheryl was concerned about.
- d) Penny should have calmly communicated to Sheryl that while she understands she had done something incorrectly, it was inappropriate to point this out in front of patient and in the tone of voice used. Ceasing to speak to Sheryl was not a mature way to handle the situation.
- e) a and c
- f) b and d

Communication Assessment

Communication Quiz

Participant Details

Quiz Questions

Case Studies