Care Of Self & Others In Professional Practice (Full Day Workshop)

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Care Of Self & Others In Professional Practice (Full Day Workshop)

Date/Time
Date(s) - 11/12/2019
8:45 am - 4:30 pm

Location
Ballarat Health Services Base Site – Seminar Room 1
1 Drummond Street North
Ballarat Central

Date And Time

Wed, December 11, 2019

Location: Education Centre Ballarat Health Service

Presenter:  Murray Bardwell   

Care Of Self & Others In Professional Practice  

Individual session topics include:

  1.   “Being Kind To Self”:  Wellbeing, Resilience And Self-Care
  2.  Teamwork:  What Is Your “GO TO” team player style?
  3.  Providing And Receiving Feedback For Performance Improvement
  4.  Effective And Respectful Management Of Upset And Angry Customers
  5.  Challenging Conversations That Require Courage

Workshop Aims:

  • Develop strategies to implement feedback into practice, and skills for effective feedback.
  • Maintaining a professional image in the context of social media and social behaviour
  • Understand the importance of validation, active listening and respectful assertiveness in the management of complaints.
  • Explore the nature of difficult and challenging conversations, their importance and what makes them so difficult.

Please contact Sarah Birtles  on  Sarah.Birtles@bhs.org.au for details.

If wishing to book, please contact named organiser who will place your name in the  comments box on the booking page.

 

 

Available Spaces 60

Bookings

Bookings are closed for this event.