Have you ever been confronted by someone who is not happy with the treatment or service you provided to them or their family?
What did you do? How did you handle it? Could you have done better?
This course will take you through the entire process step by step, inviting you to reflect on past experiences, and learn from them.
At the end of each lesson, click on ‘complete’ at the bottom of the page, to monitor your progress through the course. Your learning will be assessed with a short quiz, which must be passed to complete the course and to receive a certificate of completion.
NOTE: Most images used in this course are courtesy of Unsplash. No attribution required.
Section 1 - Introduction & Your Brain
Section 2 - Handling Complaints
Section 3 - Conclusion, Quiz & Evaluation