Trish Thorpe

Responding Effectively to Upset & Complaining Patients or Family

Lifetime access
All levels
9 lessons
1 quiz
14 students

Have you ever been confronted by someone who is not happy with the treatment or service you provided to them or their family?

What did you do? How did you handle it? Could you have done better?

This course will take you through the entire process step by step, inviting you to reflect on past experiences, and learn from them.


At the end of each lesson, click on ‘complete’ at the bottom of the page, to monitor your progress through the course. Your learning will be assessed with a short quiz, which must be passed to complete the course and to receive a certificate of completion.



NOTE: Most images used in this course are courtesy of Unsplash. No attribution required.

Trish Thorpe
Clinical Biochemist/Medical Scientist and Teacher. Trish is the main point of contact in Ballarat, managing the relationships with all our students, supervisors, staff, health services and local universities in the Ballarat/Grampians region. She also delivers some education, provides mentoring support if required, organises student events and helps with rural engagement and orientation.